Effective Date: June 10, 2025
Pelletier Holdings and its affiliated brands (PNW Candle Co, PNW Bookkeeping & Notary, Jax’s Bark Shop) are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping and billing addresses, and payment details when you place an order, contact us, or use our secure file storage.
- Commercial Information: Purchase history and transaction details.
- Internet or Other Electronic Network Activity: Browsing activity, IP address, device information, and interactions with our websites.
- Other Information: Information you voluntarily provide through contact forms, customer support, or surveys.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders or service requests
- Respond to your inquiries and provide customer support
- Communicate company news, updates, or promotional offers (only if you opt in)
- Improve our websites, services, and user experience
- Provide secure access to file storage for clients
- Comply with legal obligations
3. Data Security
We use industry-standard security measures, including encryption and secure servers, to protect your data. Access to secure file storage is restricted to authorized users only.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. Your information may be shared with trusted service providers (such as payment processors or shipping companies) solely for the purpose of operating our business and fulfilling your requests. We may also disclose information if required by law.
5. Cookies & Analytics
Our websites use cookies and analytics tools (such as Google Analytics) to help us understand how visitors use our sites and to enhance your browsing experience. You can adjust your browser settings to disable cookies if you prefer.
6. Third-Party Links
Our websites may contain links to third-party sites (such as our brand websites or social media). We are not responsible for the privacy practices or content of these external sites.
7. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
8. Your Choices & Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at [email protected].
9. California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you, the sources of that information, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
- Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
- Right to Opt-Out: We do not sell your personal information. If this changes, we will update this policy and provide a clear mechanism for you to opt out.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
Categories of Personal Information We Collect:
- Identifiers (such as your name, email address, and contact information)
- Commercial information (such as purchase history)
- Internet or other electronic network activity (such as browsing or interaction with our website)
- Payment information (when you make a purchase)
How to Exercise Your Rights:
To request access to or deletion of your personal information, or to exercise any other rights under the CCPA, you may contact us by:
- Email: [email protected]
- Contact form:
- Mailing address: 111 Woodworth St. Suite 873 Sedro-Woolley, WA 98284
We will verify your request using the information associated with your account or order and respond as required by law.
10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
For questions or concerns about this Privacy Policy or your personal information, please contact us at:
[email protected]